Return and Exchange Policy (All customers are advised to check their purchased products properly before leaving the store)
1. Due to the sensitivity of electronic products, sold items are NOT REFUNDABLE.
2. All items can be exchanged within 24 hours from its purchase date except (mobile phones, Tablets, Laptops & PCs, and all other electronic items) if:
a. It is unused and comes with its original invoice, and packaging (including accessories, and manuals) as well as free gifts received with it.
b. The price of the new item must be equal or higher than the exchanged item
3. In the event of factory defect(s), the terms and conditions of the manufacturer will apply.
4. Factory defect(s) only include defects occurred during production and does not cover careless handling by the customer including but not limited to (falling, liquid damage, fire, electrical damage, scratches, etc.
5. Warranty period and its terms and conditions are predefined by the brand manufacturer. In the event of any issue the customer should visit brand’s nearest authorized service center.
6. The deposit for pre ordered items will not be refunded in case of not wanting the item.